Privacy Policy

Craneshaw Ltd. is committed to respecting your privacy and protecting your personal information.

Craneshaw will be transparent about the information we are collecting and what we will do with it.
Craneshaw will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with Craneshaw.

We will also use the information to help us understand you better and so that we can give you relevant offers.

If you tell us, you don’t want to receive marketing messages we will stop sending them. We will, of course, continue to send essential information relating to a product or service you have purchased to keep you informed about your booking and travel itinerary.

Craneshaw will put in place measures to protect your information and keep it secure.

Craneshaw will respect your data protection rights and aim to give you control over your own information.

You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.

Within the Privacy Policy you will find some specific examples of why and how we use your personal information. If you have further questions, please get in touch with us by writing to Data Protection Officer, Craneshaw Ltd, 5 Wallbrook Business Centre, Green Lane, Hounslow, TW4 6NW, England.

Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with us.

This Privacy Policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer or potential customer, including when you travel with us or use our other services, use our websites or mobile applications, contact our service agents or call centres.

Where we reference that others are data controllers in the sections ’Controller of Personal Information’ and ’Who do we share your personal information with?’ you should consult their privacy policies for further information.

Additional Terms and Conditions or policies may apply if you elect to take additional services from us or our third-party suppliers.